The good. The bad. And the frustrating

If I started telling you the many frustrations we have had this week trying to get out computer back on line, I think I might explode. So much time was wasted due to the fact that the first person we talked to at tech support didn’t know or didn’t care what she was doing. We were on the phone with her for 45 minutes last Saturday and waited four days to receive the cable she said she would send out.

Finally we decided to give it another stab and we called support again. This time we got a great guy, he diagnosed the problem in less than five minutes, and sent out the new modem via UPS overnight. Now that’s professional service!

Trouble is the new modem didn’t work. So today a tech came to the house and bingo chango, I’m back on line.

I kinda had mixed emotions about being computer-less. I missed the hell out of knowing what was going on, on the net, and finding out what you guys were up to, but I did find myself with lots of time to do lots of things that had been patiently waiting for me to get around to them.

So two good things came from this experience. I have a shiny new DSL modem and I have a shiny clean house to match.